LETRATED LTD – PRIVACY POLICY
Effective Date: 01/01/2026
Company: LetRated Ltd
Contact Email: hello@letrated.com
1. Who We Are
LetRated Ltd (“LetRated”, “we”, “us”, “our”) operates a platform designed to collect, analyse, and publish rental property and landlord insights based on tenant-submitted experiences.
We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and applicable data protection laws.
2. What Data We Collect
We may collect and process the following categories of personal data:
a) Identity & Contact DataFirst nameLast nameEmail address
b) Property & Tenancy Data
Property address details (including street, postcode, city, etc.)Monthly rentTenancy datesLandlord or letting agent name
c) Experience & Review DataRatings (maintenance, communication, property condition, overall)Deposit outcomeComments and descriptions of tenancy experienceWhether you would rent again
d) Technical / Usage DataIP addressBrowser type and device informationInteraction with our website
3. How We Use Your DataWe use your data for the following purposes:
To collect and store tenant experiencesTo analyse rental data and identify patterns or trendsTo create aggregated, anonymised insightsTo develop and operate the LetRated platformTo moderate and review submissionsTo contact you regarding your submission where necessaryTo prevent fraud, misuse, or malicious submissions
We may also use data to:
improve our servicesdevelop future featuressupport verification processes
4. Legal Basis for ProcessingWe process your data under the following lawful bases:
Consent – where you provide information via our submission formsLegitimate Interests – to operate, improve, and grow the platformLegal Obligations – where required to comply with applicable law
5. Data Sharing & Publicationa) Internal UseYour data may be used internally for analysis, moderation, and platform development.
b) Public Platform UseWe may use submitted data to:
create ratings, scores, and summariespublish reviews or insights
However:
personal identifiers (e.g. your name/email) will not be publicly displayedcontent may be anonymised, aggregated, or edited for clarity and compliance
c) Third PartiesWe may share data with:
service providers (e.g. hosting, analytics, form tools)legal or regulatory authorities where required
We do not sell personal data.
6. Data Accuracy & ResponsibilityBy submitting information, you confirm that:
the information is accurate to the best of your knowledgeit reflects your genuine experienceyou have the right to share it
We reserve the right to:
review, edit, or remove submissionsreject or not publish content at our discretion
7. Data RetentionWe retain personal data only as long as necessary to:
fulfil the purposes outlined in this policyoperate and improve the platformcomply with legal obligations
We may retain anonymised or aggregated data indefinitely.
8. Your RightsUnder applicable data protection laws, you have the right to:
Access your personal dataRequest correction of inaccurate dataRequest deletion of your dataRestrict or object to processingWithdraw consent (where applicable)
To exercise your rights, contact: hello@letrated.com
9. Data SecurityWe implement appropriate technical and organisational measures to protect your data, including:
secure storage systemsaccess controlsdata minimisation practices
However, no system is completely secure, and we cannot guarantee absolute security.
10. Cookies & TrackingWe may use cookies and similar technologies to:
improve user experienceanalyse trafficoptimise performance
You can control cookies via your browser settings.
11. Third-Party LinksOur website may contain links to third-party websites.We are not responsible for their privacy practices.
12. Changes to This PolicyWe may update this Privacy Policy from time to time.The latest version will always be available on our website.
13. ContactIf you have any questions about this Privacy Policy or your data:
hello@letrated.com
